The terms that apply to all McKegney Property Maintenance services and bookings.
These Terms & Conditions ("Terms") apply to all services provided by McKegney Property Maintenance ("we", "us", "our") to the person or organisation booking the services ("you", "your", "Customer").
Contact: hello@mckegney.co.uk
Location: North Tyneside, UK (service area: within approximately 20 miles)
Last updated: 18 April 2026
By making a Booking after this date, you confirm acceptance of the current Terms.
1. Definitions and Interpretation
1.1 Business Customer means a customer acting for purposes relating to their trade, business, craft or profession (including landlords, agents and companies).
1.2 Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
1.3 Booking means your request to reserve a date and/or time slot for Services.
1.4 Contract means the legally binding agreement formed in accordance with clause 2.
1.5 Estimate means a non-binding price indication based on the information you provide, including any online estimate.
1.6 Quote means a price or price range we confirm for an agreed scope of work.
1.7 Services means the property maintenance and handyman services we agree to provide.
1.8 Materials means parts, fixings and consumables supplied for the job.
1.9 Defects Liability Period means the period following completion of the Services during which we have the right and obligation to return to inspect and, where appropriate, remedy defects in our workmanship, as set out in clause 10A.
1.10 Completion means the point at which the Services, or the relevant agreed stage of the Services, have been finished to the extent reasonably possible for that visit, excluding any further work outside the agreed scope or any return visit required because of matters outside our control.
1.11 Authorised Representative means any person present at the property who appears reasonably to us to have authority from you to give instructions, inspect the work, confirm acceptance, or make arrangements relating to the Booking.
1.12 Headings are for convenience only and do not affect interpretation.
2. Formation of Contract
2.1 You may request a Booking via our website, email, phone, text, WhatsApp, or social messaging.
2.2 A Contract is formed only when we confirm your Booking, for example by email, text, WhatsApp, or social message. Until we confirm, any availability shown online is indicative only and may change.
2.3 Where you are a Consumer and the Contract is concluded by website, phone, email, text, WhatsApp, or social messaging, any pre-contract information we give you which is binding by law forms part of the Contract unless expressly varied by written agreement.
2.4 Where we agree to attend to assess, diagnose, or quote, that attendance may form part of the Services.
3. Scope of Services and Exclusions
3.1 We provide general property maintenance and handyman services. The precise scope is the scope we agree with you in writing or by message, or as otherwise confirmed by us.
3.2 For safety and legal reasons, we may refuse, stop, or recommend a suitably qualified specialist for work including, without limitation:
- (a) gas work;
- (b) fixed electrical installation work requiring certification or a qualified electrician;
- (c) work involving asbestos or where asbestos is suspected;
- (d) structural or load-bearing alterations;
- (e) high-risk work at height or roof work beyond what can be carried out safely with appropriate equipment; and
- (f) any work that is unlawful, unsafe, or outside our competence or equipment.
3.3 If, once on site, it becomes apparent that the job materially differs from what was described or includes excluded or high-risk elements, we may at our discretion:
- (a) re-quote;
- (b) propose alternatives;
- (c) pause and rebook; or
- (d) decline to continue.
3.4 Unless agreed otherwise in writing, our Services do not include the removal or disposal of waste, rubble, packaging, or old fixtures. We will, where reasonably practicable, leave waste bagged or stacked neatly for you to dispose of.
3.5 If you want us to remove or dispose of waste, this must be agreed in advance and may be subject to additional charges, including disposal fees and labour time.
3.6 We do not remove hazardous waste, including anything suspected to contain asbestos.
4. Estimates, Quotes and Pricing
4.1 Estimates are not binding. Any Estimate, including an online estimate, is based on the information you provide. If that information is incomplete, inaccurate, or the job differs materially from what was described, the final price may change.
4.2 Where we provide a Quote, it relates only to the scope described at the time it is given and to the site conditions, access, and information reasonably apparent or disclosed at that time. Unless stated otherwise, a Quote is valid for 30 days.
4.3 Unless expressly stated otherwise in writing, our pricing refers to labour only. Materials, collection time, disposal, parking, permits, tolls, and any other agreed additional costs are charged in addition unless expressly included in the Quote.
4.4 We may charge additional reasonable costs where required to complete the Services, provided we have told you in advance or the need for those costs is obvious from the circumstances.
5. Variations and Additional Work
5.1 You may request changes or additional tasks at any time.
5.2 We are not obliged to carry out additional work unless and until the revised scope and any price impact are agreed. Agreement may be verbal or by message or email. We may confirm any agreed variation by text, WhatsApp, email, invoice note, or other written record, and that record will be evidence of the agreed variation unless clearly incorrect.
5.3 If we cannot obtain approval for a variation, for example because you are unavailable to confirm, we may pause work until approval is received and we may need to rebook.
6. Materials and Customer-Supplied Items
6.1 Materials may be supplied either by you or by us, as agreed.
6.2 If we supply Materials, we will normally charge the actual purchase cost of those Materials unless we agree otherwise in advance.
6.3 If Materials are special-order, made-to-measure, personalised, non-returnable, or have been opened or used, they may not be refundable.
6.4 Where you supply any items or Materials:
- (a) you are responsible for ensuring they are safe, suitable, compatible, and fit for purpose;
- (b) we are not responsible for defects in, or the performance of, customer-supplied items;
- (c) if a customer-supplied item is defective or incompatible and causes delay or prevents completion, you may still be required to pay for time spent and any costs already incurred; and
- (d) where we install or use customer-supplied items, we are responsible only for carrying out the installation with reasonable care and skill. We do not give any guarantee, warranty, or representation as to the quality, suitability, compatibility, durability, or fitness for purpose of customer-supplied items themselves.
6.5 Title to any Materials supplied by us remains with us until all sums due under the Contract have been paid in full.
7. Appointments, Access and Site Conditions
7.1 You must provide safe and reasonable access to the property at the agreed time and ensure we can work without unreasonable obstruction.
7.2 If you book an arrival window, for example AM, PM, or Evening, this is an arrival window and not a guaranteed exact time. We will use reasonable efforts to attend within the window and keep you updated if delayed.
7.3 You must ensure the work area is reasonably clear and safe, and you must control pets where appropriate.
7.4 You must inform us of any relevant site conditions or hazards you know about, including fragile surfaces, known leaks, unsafe wiring, restricted access, or any known or suspected asbestos.
7.5 If we cannot start, or cannot continue, due to reasons outside our control, including lack of access, unsafe conditions, misdescription of the job, or hazards, we may:
- (a) stop work;
- (b) require the job to be rebooked; and
- (c) charge a reasonable amount for time spent and any non-recoverable costs incurred, including Materials already purchased.
7.6 Where the Booking cannot proceed efficiently because the work area is not ready, access is delayed, customer-supplied items are unavailable, or instructions are not provided when reasonably required, we may charge reasonably for wasted time, attendance, and any aborted visit.
7.7 You must provide suitable legal parking for our vehicle for the duration of the Booking. If parking is controlled, for example permit zone or paid parking, you must provide a valid permit or confirm paid parking arrangements. Any paid parking or permit costs reasonably required to carry out the Services may be added to your final invoice.
8. Equipment and Tools
8.1 Any tools, equipment, or Materials we bring to the property remain our property at all times.
8.2 You must not use, move, adjust, or interfere with our tools or equipment without our prior consent.
8.3 Where tools or equipment are left at the property overnight or between visits, where agreed, you must take reasonable care of them and you are responsible for any loss or damage caused by your negligence or that of persons at the property under your control.
8.4 We are not responsible for the loss or theft of tools or equipment left on site where this is beyond our reasonable control.
8.5 We are not responsible for any delay, defect, or damage caused or contributed to by any unauthorised use, movement, adjustment, or interference with our tools, equipment, fixings, sealants, Materials, or work area by you or any third party.
9. Deposits
9.1 We may require a deposit where, for example:
- (a) time is reserved;
- (b) Materials must be purchased; or
- (c) the job is otherwise committed in advance.
9.2 If a deposit applies, we will tell you the amount and what it covers before you pay it.
9.3 Deposits are applied towards the final invoice unless agreed otherwise.
9.4 Deposit refunds and any deductions are set out in our Cancellation Policy.
10. Payment
10.1 Payment is due immediately on Completion and must be made before we leave the property unless we agree otherwise in writing.
10.2 We accept payment by bank transfer, cash, or card, depending on the job.
10.3 For bank transfer, payment is treated as made when cleared funds are received. If cleared funds are not received before we leave, you must pay by card or cash, where available, unless we agree an alternative in writing.
10.4 You must pay all sums due in full without set-off, deduction, or withholding except where you have a valid legal right to do so.
10.5 Business Customers only: if payment is late, we reserve the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
10.6 Consumers: if payment is not made by the due date, we may charge interest on the overdue amount at 5% per annum above the Bank of England base rate, accruing daily from the due date until payment is made, provided that such interest is not more than is reasonably necessary to compensate us for late payment. We may also recover court fees and any fixed or assessable legal costs where awarded by a court.
10.7 If you believe any part of an invoice is incorrect, you should notify us in writing at hello@mckegney.co.uk within 7 days of the invoice date, setting out the specific amount disputed and your reasons, so that the issue can be reviewed promptly. This clause does not remove any statutory rights or prevent you from raising a genuine dispute after that time. Any undisputed amounts remain due and payable in full by the original due date.
10A. Defects Liability Period and Right to Remedy
10A.1 Following Completion of the Services, we offer a Defects Liability Period of 12 months for workmanship defects, meaning defects caused directly by our workmanship and not by fair wear and tear, third-party interference, misuse, pre-existing conditions, or excluded causes.
10A.2 On Completion of the Services, we will invite you or your Authorised Representative to inspect the work and confirm acceptance. If you confirm acceptance, or if payment is made on Completion without any issue being raised that was reasonably apparent at the time, this will be treated as evidence that the Services appeared satisfactory on visible inspection at Completion. This does not affect your right to notify us of latent defects that were not reasonably apparent at that time, or any statutory rights you may have.
10A.3 We will take before, during, and after photographs as a standard part of our process on all jobs. These photographs form part of the job record and may be used as evidence in the event of any dispute about the condition of the work or property at the time of Completion.
10A.4 If you believe a workmanship defect has arisen within the Defects Liability Period, you must notify us in writing, including by email, text, or WhatsApp, as soon as reasonably practicable after the defect becomes apparent. Where a defect was or ought reasonably to have been visible to you and you delay notification unreasonably, we reserve the right to reduce or refuse liability to the extent that the delay has prejudiced our ability to inspect, assess, or remedy the issue.
10A.5 On receiving notification of an alleged workmanship defect within the Defects Liability Period, you must give us a reasonable opportunity to inspect and, where appropriate, remedy the defect at no additional cost to you. Under this contractual guarantee, our opportunity to inspect and remedy is the first step in resolving the issue. Nothing in this clause limits any statutory rights a Consumer may have under applicable law.
10A.6 You must not engage a third party to remedy any alleged defect without first giving us a reasonable opportunity to inspect and remedy in accordance with clause 10A.5. If you do so without following that process, we will not be responsible for the cost of that third-party work unless we had previously refused, or failed within a reasonable time, to inspect or remedy after receiving proper notice.
10A.7 The Defects Liability Period will not apply to any affected element of the work where:
- (a) a third party has carried out further work on or directly adjacent to the same area following Completion of our Services;
- (b) the property has been altered, redecorated, repaired, or otherwise modified in a way that could reasonably affect the workmanship;
- (c) the work has not been maintained in accordance with any aftercare instructions or advice we have provided; or
- (d) you or a third party has used the relevant area or item before any cure, drying, or setting period we advised had elapsed.
10A.8 The Defects Liability Period does not apply where damage or failure results from:
- (a) failure to follow any aftercare advice we provide, whether verbally, by message, or in writing;
- (b) exposure to conditions beyond normal domestic use or the conditions reasonably foreseeable at the time the Services were carried out;
- (c) any act or omission by you or a third party that directly causes or contributes to the failure; or
- (d) any of the exclusions set out elsewhere in these Terms.
10A.9 The Defects Liability Period does not apply to:
- (a) defects in customer-supplied Materials or items;
- (b) fair wear and tear;
- (c) movement, shrinkage, cracking, deterioration, or failure arising from the age, condition, or nature of the property or existing materials;
- (d) damage caused by misuse, neglect, alteration, or interference by you or a third party; or
- (e) any issue not caused by our workmanship.
10A.10 The Defects Liability Period is a contractual workmanship guarantee only. It does not limit or exclude any liability we may have under the Consumer Rights Act 2015 or other applicable law.
10A.11 Where an alleged defect is reported, you must take reasonable steps to prevent further loss or damage and to preserve the condition of the affected area so that it can be inspected. We are not responsible for any additional loss, deterioration, or remedial cost caused by unnecessary delay, continued use, exposure to water, moisture, load, or failure to follow our reasonable aftercare advice after the issue becomes apparent.
11. Standard of Work and Issues
11.1 We will carry out the Services with reasonable care and skill.
11.2 If you believe there is a workmanship issue, you must notify us as soon as reasonably possible and follow the process in clause 10A.
11.3 Minor cosmetic imperfections, variations in finish, or matters inherent in repair, patching, matching, sealing, decorating, or working with existing materials do not of themselves constitute a failure to exercise reasonable care and skill, provided the Services have otherwise been carried out to the standard reasonably to be expected of a competent property maintenance and handyman service carrying out work of that type.
11.4 This clause does not affect any statutory rights a Consumer may have.
12. Property Realities (Finishes, Matching and Hidden Issues)
12.1 Many properties contain aged, fragile, worn, or previously repaired materials, for example old plaster, tiles, timber, sealants, and fixings. We will take reasonable care, but you accept that disturbance, cracking, lifting, or breakage can occur when working with such materials.
12.2 Where we carry out patch repairs, decoration, sealing, making good, or similar works, exact colour, texture, sheen, line, or finish matching cannot be guaranteed due to ageing, batch variation, existing finishes, lighting, and substrate condition.
12.3 We are not responsible for defects or failures caused by hidden issues that could not reasonably have been identified without opening up, stripping out, or further investigation, for example hidden leaks, rotten timber, damaged plaster behind fittings, unknown pipe runs, concealed wiring, or failed substrates.
12.4 Unless expressly agreed otherwise, our obligation is to carry out the agreed repair, installation, or maintenance work, not to upgrade, re-level, replace, or refinish surrounding existing areas, finishes, or substrates beyond what is reasonably necessary to complete the agreed Services.
13. Conduct and Right to Terminate
13.1 We reserve the right to end a job immediately and/or terminate this Contract with immediate effect if you, or any person at the property, behave in a manner that is threatening, abusive, hostile, inappropriate, or unsafe toward us or our property.
13.2 In such circumstances, all sums due for time spent, Materials ordered, loss of reserved time, and costs incurred up to the point of termination remain payable in full, and no refund will be given for sums properly earned or irrecoverably committed.
13.3 We may decline to accept future Bookings from you at our absolute discretion.
14. Limitation of Liability
14.1 Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
14.2 We are not liable for any loss, damage, cost, or delay caused by:
- (a) your breach of these Terms or failure to provide accurate information;
- (b) pre-existing faults, hidden defects, unsafe conditions, or unsuitable substrates not caused by us;
- (c) defects in or unsuitability of customer-supplied items or Materials;
- (d) fair wear and tear, shrinkage, movement, cracking, deterioration, or failure arising from the condition or age of the property or existing materials; or
- (e) any act, omission, misuse, alteration, or interference by you or any third party.
14.3 Business Customers: subject to clause 14.1, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, or opportunity.
14.4 Business Customers: subject to clause 14.1, our total liability arising out of or in connection with the Services is limited to the greater of:
- (a) the total amount paid by you for the specific Services giving rise to the claim; or
- (b) £1,000.
14.5 Consumers: subject to clause 14.1, we are responsible only for loss or damage that is a reasonably foreseeable result of our breach of contract or negligence. We are not responsible for loss or damage that was not reasonably foreseeable.
14.6 Nothing in these Terms affects a Consumer's statutory rights relating to services.
14.7 In all cases, you must take reasonable steps to avoid, prevent, and reduce any loss or damage arising in connection with the Services. We are not responsible for any loss, damage, deterioration, or additional remedial cost that could reasonably have been avoided or reduced by taking such steps.
15. Cancellation and Rescheduling
15.1 Cancellations, rescheduling, late cancellations, no-shows, deposits, and any applicable charges are set out in our Cancellation Policy, which forms part of the Contract.
15.2 Consumers booking online, by phone, or by message may have a 14-day statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin the Services during that cancellation period, you expressly request early commencement. If you then cancel before the Services are fully performed, you may be required to pay for the proportion of the Services supplied up to cancellation, as permitted by law and as set out in the Cancellation Policy. If the Services are fully performed during the cancellation period following your express request for us to start, your statutory right to cancel will cease at that point.
16. Photos and Job Records
16.1 You may send photos to help us assess and quote for the job.
16.2 We will take before, during, and after photographs as a standard part of every job for the purposes of job records, quality control, dispute resolution, legal purposes, and the operation of the Defects Liability Period under clause 10A.
16.3 We may also keep associated job records, messages, notes, measurements, invoices, and purchase records as part of the job file, and these may be used together with photographs in relation to quality control, dispute resolution, debt recovery, and legal proceedings.
16.4 We will not use photos for marketing, including on our website or social media, without your permission. We may use anonymised or non-identifiable images, for example a close-up of completed work with no identifying features, without prior consent unless you have expressly told us otherwise.
17. Complaints
17.1 If you wish to complain, please email hello@mckegney.co.uk with your name, job address, booking date, and a description of the issue, with photos where relevant.
17.2 We will acknowledge your complaint within 5 working days and respond in full within a reasonable time, working with you to resolve the matter fairly.
17.3 You must give us a reasonable opportunity to inspect any issue complained of before remedial work is carried out by anyone else, except in a genuine emergency where immediate steps are reasonably necessary to prevent further damage.
18. Privacy
18.1 Our use of personal data is explained in our Privacy Policy.
19. Intellectual Property
19.1 Any drawings, plans, designs, schedules, estimates, specifications, or documents we create in connection with the Services remain our intellectual property unless we agree in writing to transfer ownership.
19.2 We grant you a non-exclusive licence to use such documents for the purposes for which they were created. You must not reproduce, distribute, or use them commercially without our prior written consent.
20. General
20.1 Force majeure: we are not liable for delay or failure to perform caused by events outside our reasonable control, including severe weather, illness, emergencies, supplier delays, traffic disruption, or access restrictions. Where this happens, we will propose a reschedule or other reasonable solution.
20.2 Subcontracting: we may subcontract parts of the Services where appropriate. We remain responsible for the Services under the Contract.
20.3 Assignment: you may not transfer your rights under the Contract without our written consent. We may transfer our rights and obligations to another provider where this does not reduce your rights.
20.4 Third party rights: no third party has any rights under the Contract under the Contracts (Rights of Third Parties) Act 1999.
20.5 Severance: if any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
20.6 Waiver: a failure or delay to enforce a right is not a waiver of that right.
20.7 Entire agreement: these Terms, together with the Booking confirmation, the Cancellation Policy, and any other documents expressly incorporated into the Contract, set out the entire agreement between you and us in relation to the Services. However, nothing in this clause limits or excludes any pre-contract information, representation, or implied term that is binding under applicable law and cannot lawfully be excluded.
20.8 Variation: we may update these Terms from time to time. The version in force at the time we confirm your Booking applies to that Booking unless we agree otherwise in writing.
20.9 Governing law: these Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England & Wales. If you are a Consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live where mandatory law so provides.
End of Terms & Conditions